Ranked as one of Canada's Top Employers in 2008!
Customer Service RepresentativeThe Omni Companies (Omni) provide finance and insurance solutions for a variety of industries. Acting primarily as a Managing General Agency (MGA), we act on behalf of our clients to provide innovative product solutions that are backed with sound underwriting. Omni is recognized for providing quality support and administrative service standards that ensure a program's success. Our continued growth has created an opportunity to join our dynamic team.
You can learn more about Omni by visiting our website at www.omnicorp.ca.
Summary of Key Responsibilities:
• Continuously provide exceptional customer service
• Validate warranty coverage and determine service requirements by troubleshooting with customers
• Resolve issues by clarifying problems and providing instruction to customers; explore potential resolutions and alternative solutions; implement standard resolution paths; escalate unresolved problems
• Answer inquiries and fulfillment requests by clarifying desired information; researching, locating, and providing information
• Sell additional services by recognizing opportunities to up-sell accounts and explain program features
• Maintain call center database by entering in all required information
• Maintain product and customer satisfaction by following established procedures; reporting malfunctions
• Update job knowledge by participating in educational opportunities
• Enhance company and client reputation by accepting ownership for resolving new and different requests; explore opportunities to add value to customer experience
Minimum Requirements
Education:
• High School Diploma or equivalent
Skills:
• Bilingual in French and/or Spanish an asset
• Outstanding troubleshooting & problem solving skills
• Excellent administrative and keyboarding skills
• Excellent communication skills
• Outstanding telephone manner
• Ability to multi-task
• Proficient in MS Office
• Exceptional interpersonal skills
Experience:
• 1-2 years experience in a similar role
• Experience in a consumer electronics / appliance support call centre a distinct advantage
Characteristics:
• Positive attitude
• Passionate about customer service
• Flexible and self motivated
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment